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INT-02 · QC · ENGAGEMENT

Enterprise Systems Integration.

When the systems don't talk, the operators do the talking. We build the connections so they don't have to.

→ Discuss your context ↓ Read engagement
§ 01 · THE PATTERN

What we keep seeing.

Enterprise tech stacks tend to grow by addition, CRM, ERP, IT-ops, finance, support, and a long tail of SaaS. Each platform is chosen well in isolation. The integration layer between them rarely keeps pace.

The compounding cost is hidden but consistent: operators move data by hand, dashboards stop reflecting reality, leadership stops trusting the numbers. Industry research puts roughly 30% of knowledge-worker time on data movement that integrated systems eliminate.

§ 02 · OUR APPROACH

Our approach.

We map the entire systems estate first, every platform, every data flow, every integration (working, broken, or duct-taped together). The diagnostic surfaces the integrations that matter and the ones that don't.

We build integrations using the right tool for the job, Microsoft Power Platform, Workato, Make, Azure Service Bus, or a thin custom service. We don't commit to a vendor before we commit to a method. Microsoft Dynamics often sits at the centre, but it sits inside the integration architecture, not above it.

Every integration ships with monitoring, error handling, and an operations runbook. When (not if) one breaks, your team knows what to do without calling us.

→ Read the full methodology

§ 03 · INDUSTRY CONTEXT

What the data shows.

Outcomes are best understood against the broader landscape. Below, published benchmarks from independent research that frame this engagement type.

  1. 991

    Average number of distinct applications running in a typical enterprise. Only 28% of them are integrated with each other.

    — Salesforce / MuleSoft Connectivity Benchmark Report 2024
  2. 30%

    Of knowledge-worker time is spent searching for, reconciling, or moving data between disconnected systems, work that disappears in an integrated estate.

    — IDC / McKinsey Global Institute research
  3. 75%

    Of large organizations will adopt API-first integration strategies by 2026. Integration is no longer optional infrastructure, it is the operating model.

    — Gartner, 2024
§ 04 · TOOLS WE WORK WITH

Capability, not headline.

We list these because you'll ask. We list them last because they're the means, not the engagement.

  • Microsoft Dynamics 365, Sales · Customer Service · Finance · Supply Chain
  • Microsoft Power Platform, Power Automate · Power Apps · Dataverse
  • iPaaS, Workato · Make · Azure Logic Apps · Zapier (per workflow fit)
  • CRM, Salesforce · HubSpot · Zoho · Pipedrive
  • Finance & ERP, NetSuite · SAP · QuickBooks · Odoo · Sage
  • Service & ops, ServiceNow · Zendesk · Freshdesk · Intercom
  • Data destinations, Snowflake · BigQuery · Postgres · Microsoft Fabric
  • Custom integrations, Node · Python · .NET when off-the-shelf doesn't fit
§ 05 · QUESTIONS

Common questions.

01 How long does an integration engagement take? +
Usually 8–20 weeks. The first 2–3 weeks are diagnosis (system map). Then we build integrations in 2-week sprints, prioritized by impact.
02 Are you a Microsoft Dynamics partner? +
We work extensively with Microsoft Dynamics, it's often the centre of an enterprise integration architecture. We are not a Dynamics-only shop. Recommendations are tool-agnostic and grounded in your context, not our certifications.
03 Will you replace our existing systems? +
All three options are on the table, integrate what you have, replace a system that has become the bottleneck, or sequence a phased migration with no service break. The diagnostic decides which path fits. We don't default to replacement, but we never rule it out when the data argues for it.
04 What happens if Workato or another iPaaS gets too expensive? +
We design for portability. Critical integrations are documented well enough that you can move them to a different platform, or to a thin custom service, without re-discovering the logic.
05 Who maintains the integrations after you leave? +
Your team, with the operations runbook we ship. Or us, on a managed retainer. We make the choice explicit at handoff.
06 Can you handle high-volume / real-time integrations? +
Yes. For high-volume flows we typically design event-driven architectures using Azure Service Bus, AWS EventBridge, or a custom message broker.
§, INTERROGATIVE

Tell us where you are.
We'll tell you what's possible.

Schedule
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Phone
514-546-0711
Email
[email protected]
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